List of Error Messages

This section describes the procedure for handling messages displayed when setting up or operating the Access Management System.

User Authentication

Before starting <application name>, pay attention to the following notes that concern the operations of other applications installed on the device.
Status 1
As this device application does not support AMS, detailed restrictions for each function cannot be set.
Remedy
Set the usage restrictions with [Application Restrictions] in the role information, as necessary.
Status 2
As a device application displayed in the application list does not support AMS, detailed restrictions for each function cannot be set.
Remedy
Set the usage restrictions with [Application Restrictions] in the role information, as necessary.

AMS Printer Driver Add-in

Installation

Cannot install Access Management System Add-in in this operating system.
Status
The operating system of the computer to install the AMS Printer Driver Add-in is not supported.
Remedy
Install the AMS Printer Driver Add-in in an operating system that is supported. For information on the operating systems that support the AMS Printer Driver Add-in, see "Client Computer (AMS Printer Driver Add-in)."
The printer selected to install Access Management System Add-in does not exist.
Status
A driver that supports the AMS Printer Driver Add-in is not installed.
Remedy
Install the AMS Printer Driver Add-in again after installing a printer driver that supports the AMS Printer Driver Add-in.
Access Management System Add-in
The data of the software you want to install may have been modified.
If you continue to install, your computer may not operate properly.
Are you sure you want to continue to install?
Status
The AMS Printer Driver Add-in installer is corrupt.
Remedy
Check the file for the AMS Printer Driver Add-in installer, and try executing it again.
You do not have privileges to perform installation. Log on again with Administrator privileges.
Status
Could not install the AMS Printer Driver Add-in because the computer is not logged on to as a user with Windows administrator privileges.
Remedy
Log on to the computer as a user with Windows administrator privileges, and try installing the AMS Printer Driver Add-in again.
This program requires VGA or better resolution.
Status
The resolution of the computer screen is less than 640 x 480 pixels.
Remedy
Install the AMS Printer Driver Add-in again after setting the resolution of the computer screen to 640 x 480 pixels or higher resolution.
Cannot install Access Management System Add-in because of insufficient free disk space in drive.
Status
The hard disk of the computer does not have enough space to install the AMS Printer Driver Add-in.
Remedy
Free enough space on the hard disk of the computer to install the AMS Printer Driver Add-in, and perform the installation again. For information on the required hard disk space, see "Client Computer (AMS Printer Driver Add-in)."
Setup is not complete. If you quit now, the program will not be installed. Do you want to cancel the setup?
Status
This message is displayed before canceling the AMS Printer Driver Add-in installation.
Remedy
Confirm whether it is OK to proceed, and click [Yes] or [No].
Installation cannot be stopped once it starts. Do you want to continue?
Status
This message is displayed before installing the AMS Printer Driver Add-in.
Remedy
Confirm whether it is OK to proceed, and click [Yes] or [No].
Not authorized to perform printer administration for '<Printer Name>'. Authorize to perform printer administration before installation.
Status
The AMS Printer Driver Add-in could not be installed because you do not have management privileges for the specified printer.
Remedy
Log on to the computer as a user with management privileges for the specified printer, and install the AMS Printer Driver Add-in again.
NetSpot Job Monitor is running.
Exit the NetSpot Job Monitor, and then try to install again.
Status
Could not install the AMS Printer Driver Add-in because NetSpot Job Monitor is running.
Remedy
Close NetSpot Job Monitor, and try installing the AMS Printer Driver Add-in again.
A later version of Access Management System Add-in is already installed. Use the installed later version.
Status
Could not install the AMS Printer Driver Add-in because a version of the AMS Printer Driver Add-in later than the one in the install set is already installed.
Remedy
Check the version of the AMS Printer Driver Add-in.
Some files related to the Access Management System Add-in program are in use.
Restart your computer, and then try to install again.
Status
Could not install the AMS Printer Driver Add-in because an AMS Printer Driver Add-in that is already installed is being used.
Remedy
Restart the computer, and try installing the AMS Printer Driver Add-in again.
The installer is currently being used.
Status
Another user is using the AMS Printer Driver Add-in installer with the fast user switching function of Windows.
Remedy
Restart the computer, and try installing the AMS Printer Driver Add-in again.
The file path to the saved setup file is too long.
Move the files required for setup to a folder with a shorter path.
Status
The path to the folder in which the AMS Printer Driver Add-in installer is located is too long.
Remedy
Move the file for the AMS Printer Driver Add-in installer to another folder with a shorter file path, and try executing it again.
This setup does not contain the files or folders that are required to execute installation on this operating system.
Status
The files required for the AMS Printer Driver Add-in are insufficient.
Remedy
Check the file for the AMS Printer Driver Add-in installer, and try executing it again.
Cannot correctly run this installer on this operating system.
Use an installer compatible with your operating system.
Status
The installer used is not compatible with your operating system.
Remedy
Use an installer compatible with your operating system. For information on the operating systems that support the AMS Printer Driver Add-in, see "Client Computer (AMS Printer Driver Add-in)."
One or more printer drivers are in use. Restart your computer, and then try to install again.
Status
Could not install the AMS Printer Driver Add-in because the printer driver is being used on the computer.
Remedy
Restart the computer, and try installing the AMS Printer Driver Add-in again. (If the error is not resolved after restarting the computer, jobs may remain in the printer driver.)
Print Spooler service is stopped. Restart your computer, and then try to install again.
Status
Could not install the AMS Printer Driver Add-in because the Print Spooler service is stopped.
Remedy
Restart the computer, and try installing the AMS Printer Driver Add-in again.
Cannot install this add-in because the selected drivers have already been installed with a maximum number of add-ins.
Status
Could not install the AMS Printer Driver Add-in because the maximum number of add-ins are installed in the specified printer driver.
Remedy
Install the AMS Printer Driver Add-in again after adding a printer driver that supports the AMS Printer Driver Add-in or uninstalling another add-in.
Cannot install because Access Management System Add-in of a different language is already installed.
Status
Could not install the AMS Printer Driver Add-in because the AMS Printer Driver Add-in of another language is installed.
Remedy
Install the AMS Printer Driver Add-in again after uninstalling the AMS Printer Driver Add-in of the other language.
Could not confirm the specified server record name in DNS.
Do you want to set the server as an authentication server?
Status
Could not confirm on DNS the record name of the specified substitute server.
Remedy
Confirm whether it is OK to proceed, and click [Yes] or [No].
This setup will search for network printers then retrieve information, such as the IP address, from the printers.
This process may take a while.
Retrieve information from the printers?
Status
It may take some time to retrieve printer information, depending on the status of the network.
Remedy
Confirm whether it is OK to proceed, and click [Yes] or [No].
The printer IP address or host name is not entered correctly.
Installation cannot be stopped once it starts.
In addition, you must restart the computer after installation is complete.
Do you want to continue?
Status
The IP address or host name of some printers are not yet set.
Remedy
Confirm whether it is OK to proceed, and click [Yes] or [No].
The printer IP address or host name retrieval was interrupted.
Only part of the IP address or host name was retrieved.
Status
Could not retrieve the IP address or host name of the printer.
Remedy
Click [Get IP Address], or enter the IP address or host name of the printer.
Could not create the temporary folder.
Status
Could not install the AMS Printer Driver Add-in because a temporary folder could not be created in the hard disk of the computer.
Remedy
Restart the computer, and try installing the AMS Printer Driver Add-in again.
Could not copy the setup file to the temporary folder.
Status
Could not install the AMS Printer Driver Add-in because the AMS Printer Driver Add-in setup file could not be copied to the temporary folder in the hard disk.
Remedy
Restart the computer, and try installing the AMS Printer Driver Add-in again.
Could not register the setup file to the driver.
Status
Could not install the AMS Printer Driver Add-in because the AMS Printer Driver Add-in could not be registered to the printer driver.
Remedy
Restart the computer, and try installing the AMS Printer Driver Add-in again.
Could not change the attribute of the setup file.
Status
Could not install the AMS Printer Driver Add-in because the read attribute of the AMS Printer Driver Add-in setup file could not be canceled.
Remedy
Restart the computer, and try installing the AMS Printer Driver Add-in again.
Could not pause the spooler.
Installation will be canceled.
Status
Could not install the AMS Printer Driver Add-in because the Print Spooler service could not be stopped.
Remedy
Restart the computer, and try installing the AMS Printer Driver Add-in again.
Could not restart the spooler. Restart the computer.
Status
Failed to start the Print Spooler service after installing the AMS Printer Driver Add-in.
Remedy
Restart the computer, and try installing the AMS Printer Driver Add-in again.
An error occurred when the registry was being modified or removed.
Status
Could not install the AMS Printer Driver Add-in because an error occurred when editing or deleting the registry information created with the AMS Printer Driver Add-in.
Remedy
Restart the computer, and try installing the AMS Printer Driver Add-in again.
Could not get the starting path of the installer.
Status
Could not install the AMS Printer Driver Add-in because the running path of the AMS Printer Driver Add-in installer failed to be retrieved.
Remedy
Move the file for the AMS Printer Driver Add-in installer to another folder, and try executing it again.
Could not delete the already installed Access Management System Add-in.
Status
Could not delete the already installed AMS Printer Driver Add-in.
Remedy
Restart the computer, and try installing the AMS Printer Driver Add-in again.
Cannot install because the version of Internet Explorer is old.
Install Internet Explorer 6.0 SP2 or later and try again.
Status
The version of Internet Explorer is not supported by the AMS Printer Driver Add-in.
Remedy
Use a version of Internet Explorer that is supported by the AMS Printer Driver Add-in.
Cannot update Add-ins that are installed in unsupported versions of printer drivers.
Update the printer drivers and try again.
Status
The AMS Printer Driver Add-in you are trying to install over is installed in an unsupported version of the printer driver.
Remedy
Try installing the AMS Printer Driver Add-in again after updating the printer driver.
[Record Name] is not entered correctly. Enter the [Record Name] again.
Status
A record name composed entirely of spaces or an incorrect record name was entered.
Remedy
Click [OK], and enter the correct record name.

Uninstallation

The driver selected to delete Access Management System Add-in is in use.
Restart your computer and then delete Access Management System Add-in.
Status
Could not uninstall the AMS Printer Driver Add-in because the printer driver for the AMS Printer Driver Add-in to uninstall is being used.
Remedy
Restart the computer, and try uninstalling the AMS Printer Driver Add-in again.
You do not have privileges to perform uninstallation.
Log on again with Administrator privileges.
Status
Could not uninstall the AMS Printer Driver Add-in because the computer is not logged on to as a user with Windows administrator privileges.
Remedy
Log on to the computer as a user with Windows administrator privileges, and try uninstalling the AMS Printer Driver Add-in again.
You do not have privileges to delete one or more of the printers that use the driver '<Driver Name>'.
The deletion of Access Management System Add-in in the driver '<Driver Name>' is canceled.
Status
Could not uninstall the AMS Printer Driver Add-in because you do not have administrator privileges for the specified printer.
Remedy
Uninstall the AMS Printer Driver Add-in again after logging on to the computer as a user with administrator privileges for the specified printer.
You do not have privileges to delete one or more of the printers that use the driver '<Driver Name>'.
The deletion of Access Management System Add-in in the driver '<Driver Name>' is canceled.
Do you want to continue to delete Access Management System Add-in in other drivers?
Status
Uninstallation of the AMS Printer Driver Add-in was stopped because you do not have administrator privileges for a specified printer, but the operation can be continued.
Remedy
Confirm whether it is OK to proceed, and click [Yes] or [No].
Could not delete Access Management System Add-in in the driver '<Driver Name>'.
The deletion of Access Management System Add-in in the driver '<Driver Name>' is canceled.
Status
Could not uninstall the AMS Printer Driver Add-in.
Remedy
Restart the computer, and try uninstalling the AMS Printer Driver Add-in again.
Could not delete Access Management System Add-in in the driver '<Driver Name>'.
The deletion of Access Management System Add-in in the driver '<Driver Name>' is canceled.
Do you want to continue to delete Access Management System Add-in in other drivers?
Status
Could not uninstall the AMS Printer Driver Add-in, but the operation can be continued.
Remedy
Confirm whether it is OK to proceed, and click [Yes] or [No].
Printing is incomplete or print jobs remain in one or more of the printers that use the driver '<Driver Name>'.
The deletion of Access Management System Add-in in the driver '<Driver Name>' is canceled.
Status
Could not uninstall the AMS Printer Driver Add-in because print jobs remain in the printer driver.
Remedy
Uninstall the AMS Printer Driver Add-in again after the print jobs in the printer driver finish.
Printing is incomplete or print jobs remain in one or more of the printers that use the driver '<Driver Name>'.
The deletion of Access Management System Add-in in the driver '<Driver Name>' is canceled.
Do you want to continue to delete Access Management System Add-in in other drivers?
Status
Uninstallation of the AMS Printer Driver Add-in was stopped because print jobs remain in the printer driver, but the operation can be continued.
Remedy
Confirm whether it is OK to proceed, and click [Yes] or [No].
Do you want to delete Access Management System Add-in in the driver '<Driver Name>'?
Status
This message is displayed before deleting the AMS Printer Driver Add-in.
Remedy
Confirm whether it is OK to proceed, and click [Yes] or [No].
One or more of the printers using the driver '<Driver Name>' are shared on the network. The driver may be in use.
Are you sure you want to delete Access Management System Add-in?
Status
The message is displayed when the specified printer driver is shared on the network.
Remedy
Confirm whether it is OK to proceed, and click [Yes] or [No].
NetSpot Job Monitor is running.
Exit the NetSpot Job Monitor, and then try to uninstall again.
Status
Could not uninstall the AMS Printer Driver Add-in because NetSpot Job Monitor is running.
Remedy
Close NetSpot Job Monitor, and try uninstalling the AMS Printer Driver Add-in again.
One or more of the printers using the driver '<Driver Name>' are network printers.
Are you sure you want to delete Access Management System Add-in?
Status
The message is displayed when a network printer is included in the printers that use the specified printer driver.
Remedy
Confirm whether it is OK to proceed, and click [Yes] or [No].
Could not delete registry.
Status
Could not uninstall the AMS Printer Driver Add-in because an error occurred when deleting the registry information created with the AMS Printer Driver Add-in.
Remedy
Restart the computer, and try uninstalling the AMS Printer Driver Add-in again.
The uninstaller is currently being used.
Status
Another user is using the AMS Printer Driver Add-in uninstaller with the fast user switching function of Windows.
Remedy
Restart the computer, and try uninstalling the AMS Printer Driver Add-in again.
The file path to the saved files for uninstallation is too long.
Move the files required for uninstallation to a folder with a shorter path.
Status
The file path to the folder in which the AMS Printer Driver Add-in uninstaller is stored is too long.
Remedy
Try uninstalling the AMS Printer Driver Add-in again after moving the AMS Printer Driver Add-in uninstaller to another folder with a shorter path.
Cannot correctly run this uninstaller on this operating system.
Status
The uninstaller used is not compatible with your operating system.
Remedy
Use an uninstaller compatible with your operating system.
Cannot correctly run this uninstaller on this operating system.
Use an uninstaller compatible with your operating system.
Status
The uninstaller used is not compatible with your operating system.
Remedy
Use an uninstaller compatible with your operating system.
One or more files or folders required for executing uninstallation are missing.
Status
The files required for the AMS Printer Driver Add-in uninstallation are insufficient.
Remedy
Check the files for the AMS Printer Driver Add-in uninstaller, and try executing it again.
Could not delete the file to uninstall.
Status
Failed to delete files while uninstalling the AMS Printer Driver Add-in.
Remedy
Restart the computer, and try uninstalling the AMS Printer Driver Add-in again.
Could not restart the spooler.
Restart the computer.
Status
Failed to start the Print Spooler service after uninstalling the AMS Printer Driver Add-in.
Remedy
Restart the computer.
Could not start or pause the related service.
Restart the computer.
Status
Failed to start or stop related services while uninstalling the AMS Printer Driver Add-in.
Remedy
Restart the computer, and try uninstalling the AMS Printer Driver Add-in again.
Could not pause the spooler.
Restart the computer.
Status
Failed to stop the Print Spooler service when uninstalling the AMS Printer Driver Add-in.
Remedy
Restart the computer, and try uninstalling the AMS Printer Driver Add-in again.
Print Spooler service is stopped. Restart your computer, and then try to uninstall again.
Status
Could not uninstall the AMS Printer Driver Add-in because the Print Spooler service is stopped.
Remedy
Restart the computer, and try uninstalling the AMS Printer Driver Add-in again.
Could not browse the user information.
Status
Failed to access the user information in the registry while uninstalling the AMS Printer Driver Add-in.
Remedy
Restart the computer, and try uninstalling the AMS Printer Driver Add-in again.
Could not get the starting path of the uninstaller.
Status
Could not uninstall the AMS Printer Driver Add-in because the running path of the AMS Printer Driver Add-in uninstaller failed to be retrieved.
Remedy
Move the file for the AMS Printer Driver Add-in uninstaller to another folder, and try executing it again.

Common Messages

This section describes messages that are displayed both when installing and uninstalling the AMS Printer Driver Add-in.
Cannot find the file '<File Name>' in the folder '<Folder Name>'.
Status
The files required for the AMS Printer Driver Add-in installation are insufficient.
Remedy
Check the file for the AMS Printer Driver Add-in installer, and try executing it again.
An error occurred in the initialization file.
Status
Could not install/uninstall the AMS Printer Driver Add-in because an error occurred in the initialization file for the AMS Printer Driver Add-in.
Remedy
Restart the computer, and try installing/uninstalling the AMS Printer Driver Add-in again.
An invalid parameter has been specified.
Status
Could not install/uninstall the AMS Printer Driver Add-in because an invalid parameter was specified for the AMS Printer Driver Add-in installer/uninstaller.
Remedy
Check the parameters specified for the AMS Printer Driver Add-in installer/uninstaller, and install/uninstall the AMS Printer Driver Add-in again.
Another installation or uninstallation application is running.
Please wait a moment, and then try to start this application again.
Status
Another installation or uninstallation application is running.
Remedy
Close the installation or uninstallation program, and try installing/uninstalling the AMS Printer Driver Add-in again.
Could not perform the process to control exclusion.
Status
Failed the mutual exclusion process while installing/uninstalling the AMS Printer Driver Add-in.
Remedy
Restart the computer, and try installing/uninstalling the AMS Printer Driver Add-in again.
Could not get printer information.
Status
Failed to retrieve printer information while installing/uninstalling the AMS Printer Driver Add-in.
Remedy
Restart the computer, and try installing/uninstalling the AMS Printer Driver Add-in again.
Could not allocate the memory required.
Restart the computer and try again.
Status
The memory required for the AMS Printer Driver Add-in installation/uninstallation is insufficient.
Remedy
Close any unnecessary applications and services that are running, and install/uninstall the AMS Printer Driver Add-in again.
Could not access the service.
Check the Print Spooler or Canon Output Manager Service.
Status
Failed to access the service while installing/uninstalling the AMS Printer Driver Add-in.
Remedy
Restart the computer, and try installing/uninstalling the AMS Printer Driver Add-in again.
Could not create the result file.
Status
Could not install/uninstall the AMS Printer Driver Add-in because an invalid parameter was specified for the AMS Printer Driver Add-in installer/uninstaller.
Remedy
Check the parameters specified for the AMS Printer Driver Add-in installer/uninstaller, and install/uninstall the AMS Printer Driver Add-in again.

AMS Printer Driver Add-in Operations

The output may differ from the specified print settings, or the print job may be canceled because the following settings are in conflict with the print restrictions.
<Control Names>
Cause
A value specified by the user exceeds the value set for the print restrictions.
Remedy
Check the value set for the print restrictions. If the print job was canceled, specify the value again so that it does not exceed the value set for the print restrictions, and perform printing again. To check the values set for the print restrictions, click the [Get Restriction Information] button on the [AMS] page of the printer properties dialog box.
Could not obtain restriction information because the device is not responding.
Make sure that the device is turned on and try to obtain the information again later.
If the same error occurs, contact the administrator for details.
Status
Could not communicate with the device for an unspecified reason. There may be a problem with the communication environment, such as the network settings or network connection.
Remedy
Try retrieving the restriction information again after confirming that the power of the device is turned ON and the LAN cable, etc., is connected correctly. If you still cannot retrieve the information, contact the AMS administrator.
Could not obtain restriction information.
Status 1
There may be a problem with the communication environment, such as the network settings or connection status.
Remedy
After confirming the network settings, try retrieving the restriction information again. If the restriction information cannot be retrieved, contact your AMS administrator.
Status 2
AMS is disabled in the device.
Remedy
For information on enabling AMS in the devices, see the instruction manuals of the device.
The version of this add-in does not match the obtained restriction information.
Status
The restriction information retrieved from the installed add-in is not supported.
Remedy
Check the version of the add-in and the restriction information. To check the version of the add-in, click the [About AMS] button on the [AMS] page of the printer properties dialog box.
The print restrictions have been updated.
Try to print again.
Status
When print restriction information set in the AMS server has been updated.
Remedy
Check the value set for the print restrictions, and try printing again. To check the value set for the print restrictions, click the [Get Restriction Information] button on the [AMS] page of the printer properties dialog box.
Printing will be canceled because the following settings are in conflict with the print restrictions.
<Control Names>
Status
In the print settings of the printer, settings that cannot be used in conjunction with the print restrictions set in the restriction information are set.
Remedy
Confirm the print restrictions, and try printing again. To check the value set for the print restrictions, click the [Get Restriction Information] button on the [AMS] page of the printer properties dialog box.
You do not have privileges to print using this device.
Select a different printer.
Status
You do not have the privileges to print from the selected device.
Remedy
Get the device restriction administrator to assign privileges to print from the selected device to you, or select another device to print from.
Cannot set to [Store] because [Store In User Inbox] is set to [Not Available].
Printing will be canceled.
Status
[Store] is specified as the output method for printing. [Store In User Inbox] is not allowed in the print restrictions.
Remedy
Cancel the Store mode. Alternatively, contact the device restriction administrator.
The output may differ from the specified print settings because the following settings are in conflict with the print restrictions.
<Control Names>
Status
A value specified by the user exceeds the value set for the print restrictions. However, this message is displayed if a setting that cannot be used in conjunction with a compatible printer exceeds the print restriction.
Remedy
Check the value set for the print restrictions. To check the value set for the print restrictions, click the [Get Restriction Information] button on the [AMS] page of the printer properties dialog box.
Cannot print with booklet settings because [Page Layout] is set to [1-2 on 1 Not Available].
Change the settings and try again.
Status
Cannot perform booklet printing because of page layout restrictions.
Remedy
Cancel booklet printing. Alternatively, contact the device restriction administrator.
Cannot print in poster layout because [Page Layout] is set to [1 on 1 Not Available] or [1-2 on 1 Not Available].
Change the settings and try again.
Status
Cannot perform poster printing because of page layout restrictions.
Remedy
Cancel poster printing. Alternatively, contact the device restriction administrator.
Cannot print in poster layout because [1-Sided/2-Sided Printing] is set to [2-sided Printing Only].
Change the settings and try again.
Status
Cannot perform poster printing because of print restrictions.
Remedy
Cancel poster printing. Alternatively, contact the device restriction administrator.
Cannot set to [Store] because [Store In User Inbox] is set to [Not Available].
Change the settings and try again.
Status
[Store] is specified as the output method for printing. [Store In User Inbox] is not allowed in the print restrictions.
Remedy
Cancel the Store mode. Alternatively, contact the device restriction administrator.
Cannot print with booklet settings because [Page Layout] is set to [1-2 on 1 Not Available].
Printing will be canceled.
Status
Cannot perform booklet printing because of page layout restrictions.
Remedy
Cancel booklet printing. Alternatively, contact the device restriction administrator.
Cannot print in poster layout because [Page Layout] is set to [1 on 1 Not Available] or [1-2 on 1 Not Available].
Printing will be canceled.
Status
Cannot perform poster printing because of page layout restrictions.
Remedy
Cancel poster printing. Alternatively, contact the device restriction administrator.
Cannot print in poster layout because [1-Sided/2-Sided Printing] is set to [2-sided Printing Only].
Printing will be canceled.
Status
Cannot perform poster printing because of print restrictions.
Remedy
Cancel poster printing. Alternatively, contact the device restriction administrator.
Cannot create a form file or use overlay printing.
Printing will be canceled.
Status
Overlay printing or form file creation is specified in the print settings. Overlay printing or form file creation cannot be used.
Remedy
Cancel overlay printing or form file creation. Alternatively, contact the device restriction administrator.
Cannot obtain the device IP Address or host name.
Contact the administrator for details.
Status
Could not retrieve the IP address or host name of the device.
Remedy
If a user with Windows administrator privileges is logged in, specify the IP address/host name of the device in the [Set IP Address/Host Name] dialog box. If the setting cannot be specified, contact your AMS administrator.
Cannot obtain restriction information because network settings are incorrect.
Contact the administrator for details.
Status
The IP address or host name set in the AMS Printer Driver Add-in is incorrect, or there is a problem in the network settings.
Remedy
Check the IP address/host name settings in the [Set IP Address/Host Name] dialog box and the network settings, and retrieve the restriction information again. If you still cannot retrieve the information, contact the AMS administrator.
Cannot create a form file or use overlay printing.
Change the settings.
Status
Overlay printing or form file creation is specified in the print settings. Overlay printing or form file creation cannot be used.
Remedy
Cancel overlay printing or form file creation, or contact your device restriction administrator.
Cannot obtain restriction information because network settings are incorrect.
Contact the administrator for details.
Printing will be canceled.
Status
The IP address or host name set in the AMS Printer Driver Add-in is incorrect, or there is a problem in the network settings.
Remedy
Check the IP address/host name settings in the [Set IP Address/Host Name] dialog box and the network settings, and try printing again. If you still cannot print, contact the AMS administrator.
Could not obtain restriction information because the device is not responding.
Printing will be canceled.
Make sure that the device is turned on and try to print again later.
If the same error occurs, contact the administrator for details.
Status
Could not communicate with the device for an unspecified reason. There may be a problem with the communication environment, such as the network settings or network connection.
Remedy
Try printing again after confirming that the power of the device is turned ON and the LAN cable, etc., is connected correctly. If you still cannot print, contact the AMS administrator.
Cannot print with perfect binding settings because [Page Layout] is set to [1 on 1 Not Available] or [1-2 on 1 Not Available].
Change the settings and try again.
Status
Cannot print with the Perfect Binding mode because of page layout restrictions.
Remedy
Cancel the Perfect Binding mode. Alternatively, contact the device restriction administrator.
Cannot print with perfect binding settings because [Page Layout] is set to [1 on 1 Not Available] or [1-2 on 1 Not Available].
Printing will be canceled.
Status
Cannot print with the Perfect Binding mode because of page layout restrictions.
Remedy
Cancel the Perfect Binding mode. Alternatively, contact the device restriction administrator.
Could not set the user information.
Status
User information could not be retrieved, for an unspecified reason.
Remedy
Try retrieving the user information again after waiting a while. If you still cannot set the user information, contact the AMS administrator.
Could not obtain the device IP address or the host name.
Status
Could not retrieve the IP address or host name of the device.
Remedy
Enter the IP address or host name in the [Device IP Address/Host Name] text box.
Cannot set to [Hold] because [Store In User Inbox] is set to [Not Available].
Printing will be canceled.
Status
[Hold] is specified as the output method for printing. [Store In User Inbox] is not allowed in the print restrictions.
Remedy
Cancel the Hold mode. Alternatively, contact the device restriction administrator.
Cannot set the output method as selected because [Store In User Inbox] is set to [Not Available].
Printing will be canceled.
Status
[Store] or [Hold] is specified as the output method for printing. [Store In User Inbox] is not allowed in the print restrictions.
Remedy
Deselect the Store or Hold mode. Alternatively, contact the device restriction administrator.
Cannot set to [Hold] because [Store In User Inbox] is set to [Not Available].
Change the settings and try again.
Status
[Hold] is specified as the output method for printing. [Store In User Inbox] is not allowed in the print restrictions.
Remedy
Cancel the Hold mode. Alternatively, contact the device restriction administrator.
Cannot set the output method as selected because [Store In User Inbox] is set to [Not Available].
Change the settings and try again.
Status
[Store] or [Hold] is specified as the output method for printing. [Store In User Inbox] is not allowed in the print restrictions.
Remedy
Deselect the Store or Hold mode. Alternatively, contact the device restriction administrator.
The [Device IP Address/Host Name] has not been entered.
Enter the [Device IP Address/Host Name].
Status
[OK] was clicked without specifying [Device IP Address/Host Name].
Remedy
Specify [Device IP Address/Host Name] before clicking [OK].
Could not set the user information because the network settings are incorrect.
Contact the administrator for details.
Status
The IP address or host name set in the AMS Printer Driver Add-in is incorrect, or there is a problem in the network settings.
Remedy
Check the IP address/host name settings in the [Set IP Address/Host Name] dialog box and the network settings, and retrieve the user information again. If you still cannot retrieve the information, contact the AMS administrator.
Could not set the user information because the device is not responding.
Make sure that the device is turned on and try to set the information again later.
If the same error occurs, contact the administrator for details.
Status
Could not communicate with the device for an unspecified reason. There may be a problem with the communication environment, such as the network settings or network connection.
Remedy
Try setting the user information again after confirming that the power of the device is turned ON and the LAN cable, etc., is connected correctly. If you still cannot set the user information, contact the AMS administrator.
Characters that cannot be used have been entered for the Domain Name [Authentication]. Check the entered characters.
Status
If you are using local device authentication, an authentication server other than [This Device] is selected in [Authentication]. If you are using Active Directory authentication, invalid characters are used in the domain name entered in [Authentication].
Remedy
If you are using local device authentication, select [This Device] in [Authentication]. If you are using Active Directory authentication, confirm and enter the correct domain name.
Cannot use Access Management System Add-in because the version of Internet Explorer is old.
Install Internet Explorer 6.0 SP2 or later and try again.
Status
The version of Internet Explorer is not supported by the AMS Printer Driver Add-in.
Remedy
Use a version of Internet Explorer that is supported by the AMS Printer Driver Add-in.
The set user information and obtained restriction information do not match.
Set the user information again.
For Domain Authentication, enter the NetBIOS domain name in [Authentication].
Status
The user information set for the AMS Printer Driver Add-in and the user information set in the retrieved restriction information does not match.
Remedy
Check the user information specified in the [Setup User Names and Passwords for Authentication] dialog box. Select [This device] in [Authentication] for local device authentication. Select the NetBIOS domain name for Active Directory authentication.
The set user information and obtained restriction information do not match.
Set the user information again.
Status
The user information set for the AMS Printer Driver Add-in and the user information set in the retrieved restriction information does not match.
Remedy
Check the user information specified in the [Setup User Names and Passwords for Authentication] dialog box. Select [This device] in [Authentication] for local device authentication. Select the NetBIOS domain name for Active Directory authentication.
The set user information and obtained restriction information do not match.
Printing will be canceled.
Status
The user information set for the AMS Printer Driver Add-in and the user information set in the retrieved restriction information does not match.
Remedy
Check the user information specified in the [Setup User Names and Passwords for Authentication] dialog box. Select [This device] in [Authentication] for local device authentication. Select the NetBIOS domain name for Active Directory authentication.
The account is locked out.
Try to authenticate the account later, or contact the administrator for details.
Status
The user account that is used for authentication in the [Setup User Names and Passwords for Authentication] dialog box is locked out.
Remedy
Try to authenticate again after waiting a while. If you still cannot authenticate, contact the device restriction administrator.
Could not obtain restriction information because the account is locked out.
Try to obtain it later, or contact the administrator for details.
Status
The user account that is used for authentication to obtain restriction information is locked out.
Remedy
Try to authenticate again after waiting a while. If you still cannot obtain restriction information, contact the device restriction administrator.
Could not obtain restriction information because the account is locked out. Printing will be canceled.
Try to print later, or contact the administrator for details.
Status
The user account that is used for authentication for printing is locked out.
Remedy
Try to print again after waiting a while. If you still cannot print, contact the device restriction administrator.