Troubleshooting

This section describes how to deal with problems when you are using the printer driver.
Cannot print.
Cause 1
The printer and Macintosh are not connected correctly.
Remedy
Check if the printer and Macintosh are connected correctly.
Cause 2
The power of the printer is not turned ON.
Remedy
Turn the power of the printer ON.
The printer name is not displayed in [Print & Scan]/[Printers & Scanners].
Cause 1
The printer and Macintosh are not connected correctly.
Remedy
Check if the printer and Macintosh are connected correctly.
Cause 2
The power of the printer is not turned ON.
Remedy
Turn the power of the printer ON.
Cause 3
The printer driver is not installed correctly.
Remedy
Reinstall the printer driver. (See "Installing the Printer Driver,")
Paper does not come out for a long time.
Cause
The printer is taking a long time to print due to data of large file size, such as color picture data, attached to the document.
Remedy
Please wait for a while when the Ready indicator is on.
Edges are missing in the printout.
Cause 1
The size of the document on the application software differs from that of paper output from the printer (output size).
Remedy
Reduce the size in [Scale] in the [Page Attributes] preferences pane.
Cause 2
Printed the data of which the margins specified on the application software are out of this printer's printable area.
Remedy
The printable area of this printer is an area excluding 0.2 in. (5 mm) (0.4 in. (10 mm) for envelopes and Index Card) from the upper, bottom, right, and left of the paper edges. Therefore, you should secure a margin of 0.2 in. (5 mm) (0.4 in. (10 mm) for envelopes and Index Card) or more around the print data.